2. How should I write the assignments and what format should I choose for the documents I want to use?
The length of the assignments is not limited. They will appear above the links to the documents.
You may use as many documents as you wish.
You must indicate if the documents are audio or video files (all documents in section 1 and second file in section two), and what percentage of the window they will occupy (file 2, section 2).
TWO CASES:
1. Documents, lectures and exercises are already online: write down the assignments, give the documents and exercises explicit titles, then indicate their URL.
2. They are stored on your computer: click on "upload file" for each item. You may write the assignments and give the documents and exercises titles before or after the upload. Uploaded texts should be either in web-page or pdf format so that they can appear correctly in the window. Any other format will require opening an external software (Word, Excel, Powerpoit, etc.) and files will open in a different window, making it inconvenient to access the tools of the software.
PRESENTATION OF DOCUMENTS:
Each document can be associated to another one: a written document (or web-page), an audio or video file, or even a web-page containing audio or video files or images. Their positioning in the top left window will be automatically managed by the software with the "exercise" file below the other file.
 If the main file (supposedly an exercise) is actually an audio or video file, it will appear in a pop-up, and may vanish in the background if the user clicks in the main page to note down vocabulary, for instance.

3. I have entered the initial parameters of my first agenda. How can I enter the assignments and the documents?
Click on "management of the agendas", then select option one. A pull-down menu on the left shows a list of the available agendas (only one here). In the second menu, click on "1" to create the first work session of the agenda. You do not need to start with the first one. Then write the assignments, indicate the links to the documents and exercises or  upload them. It is recommended to prepare in advance all the necessary documents. For oral comprehension exercises, the first document to be uploaded is the exercise (preferably prepared with the modified version of Hot Potatoes which is downloadable from the main menu; the score and the time spent by the student doing the exercises will thus appear in the work history), the second file is the audio or video file attached (or the picture).

4. I wish to select documents but none will show when I click on the icon on the left of the agenda's title. You must first feed the list of documents by clicking on "reference document management" in the main menu before you can select them in the agenda management module.

6. Some students would like to include more languages in their portfolio but they have no agenda for them. How can they manage to?
They can open as many as four sections for different languages. They simply need to click on "add a language".

7. My assignments disappear when I upload a file.
You have been accidentally disconnected from the server and database. To avoid loosing data, make a copy of the assignments in the notepad or a Word file. If you work on the agenda for a long time without saving your data, the server will disconnect you to leave room for other users. The only solution is to save your work at regular interval.

8. I get a message me asking me to allow an applet to open (gong.Nanogong at http://gong.ust.hk). Is it a virus ?
No, it is a Java applet. Some may be malware. This one is safe: it is the sound recorder.

9. I get an error message when I want to upload a file.
The file may contain one or several words interpreted by as attempted hacking by the university server proxy. It is a bug. Contact the web-master. You cannot upload the file unless your computer is connected within the area protected by the proxy or firewall..
The reason may also be that the name of the file is too long or contains spaces or forbidden characters. Rename it and try again.
The third reason is that the file is too big and exceeds the weight-limit (usually 5 Mo) imposed by your provider. Try to reduce its weight, but do not zip it; it could not be printed on the screen.

10. A white screen appears where the agenda creation window should open when I upload a file.
See above.

11. I have uploaded an exercise and the audio recording attached, but the recording does not appear on the screen.
You forgot to click on "audio" below the title of the recording corresponding to the exercise (or "video" if it is one, or "web page" if it is a recording embedded in an Internet page).

12. I can't manage to upload a file. The screen turns white or the file URL does not show in the agenda page.
Either the file has been stopped by the proxy as some malware, or it is too heavy and the Internet provider won't upload it (maximum weight is often no more than 5 Meg).
Or else the name of the file is too long or contains prohibited characters, spaces or a dash. Rename the file and use an underscore rather than a dash.
Word files should be saved as pdf files or web pages,the same with Excel or Powerpoint files

13. The documents I uploaded do not open in the work-window but in a new screen and this is an inconvenience for users need to switch from one window to another.
Your files must be saved in "web-page" ou pdf format. This way, they can be opened by your browser and do not need Word, Open Office, Excel, etc. to open. You can easily save them in the right format from Word or Open Office by clicking on "save as" and selecting "web page". You may loose a few special features buts this generally has little impact, unless the document is richly illustrated or contains tables.

14. I made an error in the title of one of my agendas. May I modify it without losing the contents?
You may modify the code directly without losing anything if you click on "create / modify agendas" but you will have to click on the green inverted arrows on the left of the agenda to change the title.

16. Students of mine claim that they can't open their agenda.
They have entered the wrong group code or agenda code (if they are different), or they have mistaken them. Ask them to click on "changing my personal details" in the home page and enter the right codes. Some may have a new e-mail and try to log on with it while they have not modified it in the database. You may do it yourself by clicking on at the top of the list and then on their name. Their personal data will be displayed and are modifiable.

17. I have several groups and I wish to use the same programme with them all; how can I avoid creating the same agenda several times?
You simply need to record one agenda with an explicit but general title like "Law second year" or "Demography - master 1st year".
Then, give a different group code for each class (to allow you to follow the work of each group independently) and one agenda code common to all groups of the same level.

18. A list of agendas and groups which are not mine appears below my own list of agendas. Where do they come from?
You have allowed one or several fellow-teachers to use your agenda(s). They appear there. So you can check that there is no intruder. If you have also borrowed an agenda from a colleague, the groups you have given the agenda to also appear there. The titles of the agendas have been replaced with their codes to distinguish them.

19. I have recorded the address of an online video and ticked the "video" box but nothing happens.
It is an web page, where a video is embedded. Untick "video" and tick "web page".

20. I wish to review my students' work but I cannot get through to my group.
You may be trying to open a group with an agenda code rather than the group code, or nobody has registered with this group code yet, or they forgot to indicate the group code if it is different from the agenda code.

21. I wish to enter data into the agenda page but nothing is recorded when I submit it and I get the original page.
Interpretable characters are hidden in the text that you are entering. Try to use other words than "delete, set, insert, select" which are often sources of conflict with server proxies.

24. I would like to communicate with my students and use the chatroom. What should I do?
The names of the students presently connected appear in dark red in the group list.
Open the chatroom by clicking on this icon: , then click on the phone-icon on the left of the name of the students you want to chat with. An alarm will pop up on their screens asking them to connect themselves to the chatroom.  It will flash every 15 seconds until they get connected.

26. Is it possible to copy some text into the interactive whiteboard or to retrieve a document produces collaboratively?
You can copy and paste text from any document, whatever the format.
Click on in the whiteboard menu to open a text area and paste the text you have copied into the area. After collective correction, the document can be saved in pdf format on Scribblar's site, or it can be copied and pasted as a reference document.
To upload it as a reference document, click on in the tool-box; the list of reference documents will open. Then click on at the bottom of the list. A text area will open where you can paste the text copied from Scribblar. Give it a title and save it. It will now appear in the  list of reference documents. You can even correct or modify it by showing it in the main window.

28. I would like to write comments on the students' work when they are doing role-plays. How can I avoid having to save my comments and switching from one to the other?

29. I would like to be able to write comments on my students while video-conferencing with them.
Click on to open the chatroom, then on to reverse the arrows. You can now click on a student's notepad to open it in the right section of the screen while you are chatting with him/her/

30. My students claim that they can't open Mailvu

Just enable Flash and ActiveX components (click on in the URL bar).

31. How can a student upload a sound file to the server?
The student must first record the file on his/her computer, then upload it in the file-manager as a sound file (see dropdown menu).

32. Comment associer une vidéo de You Tube avec un exercice ?
You just need to click on "share" (below the video), then "insert" (further down).
Some code will appear in a box. It will look like this:

Copy the address of the video and paste in the URL case of the document accompanying the exercise.

33. Mailvu video emails and the ooVoo Chatroom won't work on my i-Pad.
You cannot use the video e-mail system on an i-Pad, the applet has not been developed yet. As for the chatroom, an applet is obtainable from the Apple store and Actilablang will ask you if you wish to open it. You will need to select the list of e-mails to paste in the applet. I recommend that you do not try to communicate with more than 4 people at a time.

34. I cannot the links to Mailvu or Eyejot video emails on my computer.
Make sure that your screen is not reduced or enlarged. The widgets require it to be 100%.